Service: Practical AI for Business

Cancellation Policy

Effective from 2026-08-23. Earlier versions remain on file and are referenced for orders placed before that date.

This policy applies only to Practical AI for Business. Other Apex Insights services have their own cancellation terms, published on the page for each service.

For businesses. Practical AI for Business is provided to businesses (companies, partnerships, sole traders acting in the course of business). By purchasing you confirm you are acting for business purposes.

In short

Before a session date is agreed: full refund.
14 or more days before the agreed date: full refund.
7 to 13 days before: half the session fee is retained.
Less than 7 days before, or nobody attends: no refund.

The session is priced per session rather than per person, so the fees below are a share of the session fee and do not change with the number of attendees.

If you cancel

Before a session date has been agreed

Full refund of the amount you paid. Nothing has been held for you yet.

14 or more days before the agreed session date

Full refund of the amount you paid.

7 to 13 days before the agreed session date

Half of the session fee is retained. The remainder is refunded. At this point the date is committed and the preparation is done.

Less than 7 days before the agreed session date

No refund. The half day is reserved for you and cannot realistically be filled at that notice.

Nobody attends on the day

Treated as a cancellation with less than 7 days notice. No refund.

If you need to move the date

First change of date

Free, as long as you tell us 7 or more days before the agreed session date.

Less than 7 days before

We will move the session where we can. If we cannot, the cancellation terms above apply from the original date.

Further changes of date

We reserve the right to retain a quarter of the session fee for each additional change. In practice we will absorb this in most cases to preserve our working relationship.

Cancelling a session you have already moved

Half of the session fee is retained regardless of notice given, because we have already held the original date for you.

If you want to change who attends

Swap attendees as often as you like at no charge, up to the day before the session, as long as the total stays within the seat cap for your booking. Send us the replacement name and email and we will reissue the joining details and the completion certificate to the right person.

Fewer attendees than you planned does not change the fee, because the session is priced per session rather than per person.

If we have to cancel

7 or more days notice

You choose: a new date at no charge, or a full refund.

Less than 7 days notice, and you take a new date

The new session goes ahead at no extra charge, and we refund a quarter of the session fee for the disruption.

Less than 7 days notice, and you do not want a new date

Full refund of the amount you paid.

If no date is agreed

You choose your attendees and pay, then we agree a date with you. If 90 days pass from your payment date without a session date agreed, the booking automatically expires and you receive a full refund.

We will email you before the 90-day deadline so you can either pick a date or ask for the refund directly.

Discounts and voucher codes

Every fee in this policy is a share of the session fee you actually paid, so a discount or voucher code reduces the fee in the same proportion as it reduced the price. There is no flat charge to catch you out.

How refunds reach you

Refunds go back to the card or account you paid from. Once we have issued a refund, it usually appears within 5 to 7 business days, depending on your bank or card provider.

Your statutory rights

Nothing in this policy affects your statutory rights. We are obliged to deliver the session with reasonable care and skill. If it falls short of that, you may be entitled to a remedy regardless of where you sit in the tables above. Get in touch and we will put it right.

The session teaches the shape of the law rather than giving legal advice, and a half day cannot make any organisation compliant. That is described on the course page and is not a basis for a refund after the session has run.

This policy is governed by the laws of Scotland. The full Service Agreement is at /terms.

Questions

Email us at [email protected]. We aim to respond within one working day.