Service: AI & Data Readiness Report

Cancellation Policy

Effective from 2026-05-27. Earlier versions remain on file and are referenced for orders placed before that date.

This policy applies only to the AI & Data Readiness Report. Other Apex Insights services will have their own cancellation terms, published on the page for each service.

For businesses. The AI & Data Readiness Report is provided to businesses (companies, partnerships, sole traders acting in the course of business). By purchasing you confirm you are acting for business purposes.

In short

Cancel 24+ hours before your consultation: full refund.
Cancel less than 24 hours before, or no-show: £100 retained, remainder refunded.
Once your consultation has concluded: no refund. Your assessment is underway.

If you cancel

24+ hours before your scheduled consultation

Full refund of the amount you paid. Processed within 14 working days.

Less than 24 hours before your scheduled consultation

A £100 late-cancellation fee is retained. The remainder is refunded.

No-show (you don't attend and don't notify us)

Treated as a less-than-24-hours cancellation. £100 retained, remainder refunded.

After your consultation has concluded

No refund. The work is underway and your report will follow.

If you want to reschedule

First reschedule

Free at any notice. Use the reschedule link in your booking email.

Cancelling a rescheduled slot

A £100 fee is retained regardless of notice given, because we have already held the original slot for you.

Further reschedules

We reserve the right to apply a £100 fee per additional reschedule. In practice we will absorb this in most cases to preserve our working relationship.

If we have to cancel

24+ hours notice

You choose: a free reschedule, or a full refund.

Less than 24 hours notice, and you reschedule

You receive £100 back as inconvenience credit. Your future consultation goes ahead at the rescheduled time.

Less than 24 hours notice, and you don't want to reschedule

Full refund of the amount you paid.

If you don't book or complete the questionnaire

If 60 days pass from your payment date without a booked Calendly slot or a completed pre-consultation questionnaire, the engagement automatically expires. You receive a full refund minus a £100 administration fee.

We will email you in advance of the 60-day deadline so you can either book in or request the refund directly.

Discounts and voucher codes

The £100 fee is a flat amount regardless of what you paid. If you used a discount or voucher code, the fee is still £100. It reflects our real cost of a missed or late-cancelled slot, not a percentage of the price.

Your statutory rights

Nothing in this policy affects your statutory rights. We are obliged to provide the consultation and report with reasonable care and skill. If the work falls short of that, you may be entitled to a remedy regardless of where you sit on the table above. Get in touch and we will put it right.

This policy is governed by the laws of Scotland. The full Service Agreement is at /terms.

Questions

Email us at [email protected]. We aim to respond within one working day.